Kiko - Your pawcare tracker

Privacy policy

Last updated: 31 August 2026

1. Introduction

Kiko — Your PawCare Tracker ("Kiko", "we", "our") is a pet health and medication management app for iOS and Android, developed by Bearapp Limited. This policy explains what data Kiko collects, why, how it is stored, and what rights you have over it.

You control the pet-care records associated with your account and household. Records synced to a shared household can be viewed and changed by its authorised members. We collect only what is necessary to deliver the app's features. We do not sell personal information or share it for advertising, behavioural analytics, or cross-app tracking.

2. Data We Collect

2.1 Data you enter directly

  • Pet profiles — name, species, breed, date of birth, weight, gender, and an optional profile photo.

  • Medications — name, dosage, schedule, notes, and an optional pill reference photo.

  • Dose logs — date, time, who administered the dose, and any notes.

  • Symptom journals — free-text entries, journal photos, and AI Symptom Checker results you choose to save.

  • Weight history — entries you record manually.

  • Your display name — shown to other household members so they can see who logged a dose.

  • Household membership and role

  • App preferences

  • Subscription entitlement status

  • Support communications

  • AI symptom-check submissions

  • Limited crash and reliability diagnostics

  • Notification consent status

  • Shared-alert push tokens

2.2 Account data (via Clerk)

Kiko uses Clerk (clerk.com) to manage authentication. When you create an account, Clerk collects your email address and, if you choose, signs you in through Apple or Google. Your email is used solely for authentication and account recovery — it is not used for marketing. Clerk and any sign-in provider you select process account information as needed for authentication and account recovery.

2.3 Device identifiers

Kiko generates a random device ID on first launch and stores it locally. This ID is sent to Kiko's servers when you join or create a household, to identify your device within that household (for shared-household sync and alerts). It is not linked to your name, email, or any advertising identifier.

2.4 Push tokens

If you opt in to shared-household alerts, Kiko registers a push token for your device through Expo and Apple Push Notification service (APNs) or Firebase Cloud Messaging (FCM). Device-only medication reminders do not require Kiko to store a server push token. This token is used only to deliver shared-household dose alerts within your household. Kiko removes the server push token when you turn shared alerts off, leave the household, delete your account, or when the household is deleted.

2.5 Location (map feature only)

When you open the Nearby Places map, Kiko requests foreground location when you use Nearby Places and uses the coordinates to complete that request. Kiko does not use background location or retain location history for this feature.

2.6 Photos

Photos you choose to upload for pet profiles, medication references, or journal entries are uploaded to protected object storage used by Kiko with access controls. Uploaded photos are stored in protected object storage used by Kiko and are not used for advertising or unrelated purposes. They are processed by Kiko’s hosting and storage providers as needed to operate the service and can be viewed by authorised members of the household to which they were uploaded. Uploaded photos are scheduled for deletion when the associated record or household is deleted, subject to short operational cleanup periods, secure backup rotation, and any legally required retention.

3. How We Use Your Data

  • Pet profiles, medications, and dose logs — core app functionality; synced across your household's devices.

  • Display name — shown to other household members in dose logs and alerts.

  • Device ID — household membership and shared-alert routing.

  • Push token — delivering shared-household dose alerts via APNs/FCM.

  • Location — finding nearby vets and pet-friendly places (not stored by Kiko).

  • Photos — displaying pet profile pictures, medication references, and journal entries in the app.

  • AI Symptom-check submissions — generating the symptom-check response you request.

  • Subscription entitlement information — confirming access to Kiko Premium.

  • Limited diagnostics — investigating crashes and reliability problems.

  • App preferences and notification consent — applying your selected settings and communication choices.

  • Clerk account data — authentication and account recovery.

We do not use any of your data for advertising, profiling, or sale to third parties.

4. Data Sharing

Depending on the features you use, information may be processed in the following limited circumstances and by the service providers identified in Section 10.

  • Within your household — pet profiles, medications, dose logs, and member display names are visible to all members of a household you create or join. Household owners control membership. Only invite or admit people you trust because authorised members can view and change shared records, including uploaded photos.

  • Clerk — authentication data is processed by Clerk under their privacy policy.

  • Expo Push Service — push tokens and shared dose-alert payloads are relayed through Expo to Apple APNs or Google FCM. Shared-alert payloads may include the household member’s display name, pet name, and medication name, and these details may appear on the device’s lock screen. Enable shared alerts only if you are comfortable with this information being visible there.

  • Google Places API — your location coordinates are sent to Google to retrieve nearby place results when you use the map feature. This is governed by Google's Privacy Policy (policies.google.com/privacy).

  • Legal obligations — we may disclose data if required to do so by law or in response to a valid legal request.

5. Data Storage and Security

Household data (pet profiles, medications, dose logs, member records) is stored on Kiko's servers hosted within secure cloud infrastructure. Data in transit is encrypted using TLS. Device-local data (cached records, settings) is stored within Kiko’s private app storage using protections provided by the device operating system. These protections may be reduced on compromised, rooted, or jailbroken devices. On supported devices, Kiko’s persistent protected-photo cache is encrypted and scoped to the signed-in account. The persistent protected-photo cache remains encrypted and account-scoped. Decrypted protected-photo bytes are kept in memory only. These protections prevent unauthorised local access but do not hide shared photos from authorised household members.

Kiko is a consumer pet-care application and is not a HIPAA-regulated health service. We nevertheless use access controls, encrypted transport, protected storage, and limited personnel access appropriate to the service.

6. Data Retention

  • Uninstalling normally removes Kiko’s local data from that device, subject to operating-system backup and restore behaviour. It does not delete synced server records.

  • Server-side household data (pets, medications, dose logs, members) is retained while the household exists.

  • Server push tokens are removed when shared alerts are turned off, the user leaves the household, the account is deleted, or the household is deleted.

  • Clerk account data is retained by Clerk until you request deletion.

You can request deletion from Settings by selecting Delete account, completing reauthentication when prompted, reviewing the consequences, and confirming the request. Deletion begins after the confirmed in-app request succeeds. Some transaction records, legally required records, and secure backups may remain for their applicable retention periods. Contact support@bearapplimited.com if you need assistance.

Uninstalling normally removes Kiko’s local app data from that device, subject to operating-system backup and restore behaviour. Uninstalling does not delete records already synced to Kiko’s servers.

Kiko requests deletion of the associated RevenueCat customer where applicable. Apple, Google, RevenueCat, and payment-related systems may retain transaction information required for billing, fraud prevention, tax, disputes, or legal obligations.

Deleting Kiko or your Kiko account does not automatically cancel an Apple App Store or Google Play subscription.

Deleting a caretaker account removes that person’s membership, server push tokens, account, and account-scope data on that device. Shared household records and photos remain under the household owner’s control. Deleting the sole owner’s account deletes the household’s records and protected photos. An owner of a shared household must first transfer ownership or remove the other members.

7. Permissions Summary

  • Camera — requested only when you choose to take a pet, medication, or journal photo.

  • Photo library — requested only when you choose to select or save an image. Saving an image does not give Kiko general access to browse your photo library.

  • Notifications — requested only after Kiko explains the available choices and you choose to enable medication reminders, shared-household alerts, or both. Medication reminders are scheduled locally; shared alerts require separate opt-in consent.

  • Location (foreground only) — requested when you open the map, to find nearby vets and pet-friendly places.

Kiko does not request microphone, contacts, Bluetooth, or background location access.

8. Children's Privacy

Kiko is not directed at children under 13 (or under 16 in the European Economic Area). We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us at support@bearapplimited.com and we will delete it promptly.

9. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you.

  • Correct inaccurate data.

  • Delete your data (see Section 6 above).

  • Object to or restrict certain processing.

  • Data portability — receive a copy of your data in a structured format.

To exercise any of these rights, contact us at support@bearapplimited.com. We will respond within 30 days.

10. Third-Party Services

Kiko integrates the following third-party services. Each operates under its own privacy policy:

11. Analytics and Tracking

Kiko uses Sentry for limited crash and reliability diagnostics. A diagnostic report may include the error type or category, failed operation, status and request identifiers, timestamps, app environment and release, device or platform details, and scrubbed stack frames. Kiko disables Sentry’s default collection of personally identifying information, performance tracing, session tracking, session replay, and screenshots. Reports are filtered to avoid account identifiers and pet-care content where practicable. Kiko does not use advertising SDKs, behavioural advertising analytics (such as Mixpanel, Firebase Analytics, or Amplitude), or third-party tracking pixels.

12. AI Symptom Checker

If you use the AI Symptom Checker, the information you submit is sent to OpenAI and Replit AI services to generate the requested response. Submit only the information needed for the check. AI output is informational and is not veterinary diagnosis, treatment, emergency advice, or other professional advice.

13. Subscription processing

Purchases are processed by Apple’s App Store or Google Play, as applicable. RevenueCat processes purchases and entitlement information to manage Kiko Premium access. Kiko does not receive or store your full payment-card number.

14. Delete Your Account

Users can request deletion of their Kiko account and associated account data without contacting support.

Delete your account in Kiko

  1. Open Kiko and sign in.

  2. Open Settings.

  3. Select Delete account under Danger zone.

  4. Reauthenticate if prompted.

  5. Review the deletion consequences and confirm the request.

For assistance, email support@bearapplimited.com.

What Kiko deletes

When a confirmed account-deletion request succeeds, Kiko deletes or requests deletion of:

  • Your Kiko account and Clerk authentication account.

  • Your household memberships.

  • Server push tokens associated with your account.

  • Account-scoped Kiko data stored on the device.

  • Your RevenueCat customer record, where applicable.

Shared-household records

If you are a caretaker, deleting your account removes your access and household membership. Records and photos already shared with the household remain under the household owner’s control so they remain available to other authorized members.

If you are the sole owner of a household, deleting your account also deletes that household’s records and protected photos.

If you own a household with other members, you must transfer ownership or remove the other members before deleting your account.

Information that may be retained

Deletion begins after the confirmed request succeeds. Limited information may remain temporarily where necessary for:

  • Secure backup rotation.

  • Fraud prevention and security.

  • Billing, tax, and transaction records.

  • Resolving disputes.

  • Compliance with legal obligations.

Apple, Google, RevenueCat, and other payment systems may retain purchase records under their own policies.

Subscriptions

Deleting Kiko or your Kiko account does not cancel an Apple App Store or Google Play subscription. You must cancel the subscription through the store where it was purchased.

Uninstalling Kiko

Uninstalling Kiko normally removes local app data from that device, subject to operating-system backup and restore behavior. Uninstalling does not delete records already synchronized to Kiko’s servers.

Alternative web request

If you cannot access the app, email support@bearapplimited.com from the email address associated with your Kiko account. Kiko may request reasonable information to verify your identity before processing the request.

15. Changes to This Policy

We may update this policy as Kiko changes. We will revise the date above and publish the current version here. If a change materially affects how we process personal information, we will provide an appropriate in-app notice or request consent where required.

16. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact: support@bearapplimited.com